Refund policy

Returns, Exchanges and Cancellations

Please note we will not accept returns on customisable orders, we are happy to accept returns on token orders where they have not been demasked and will refund the cost of the order less the shipping fees paid, where applicable.

We accept returns, exchanges and cancellations, please:

Contact us within: 3 days of delivery

Dispatch items back within: 30 days of delivery

Request a cancellation within: 1 hour of purchase

The following items can not be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalised orders

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unmasked and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note we cannot accept returns for customisable items such as the following: Templates, Template trays, Arkham investigator boards, Act agenda sets and any custom orders.

Other Shop listed items can be returned only if the protective backing is intact. If the backing has been removed we are unable to process a return.

To start a return, you can contact us at buythesametoken@gmail.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at buythesametoken@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.